An order management system (OMS) is an integrated software application that facilitates retailers to handle customer orders from order creation through product execution.
It consolidates sales information across different sales marketplaces to enable real-time visibility into customer details throughout the order-to-cash workflow.
An OMS aids organizations handle the comprehensive order operation smoothly, from the moment a customer generates an order to its timely delivery and possible order management system return.
It enhances inventory management by furnishing accurate insights on inventory availability and order data, allowing retailers to streamline their delivery strategies and elevate order management system oms client engagement.
An effective OMS unifies with other enterprise systems like online store platforms, fulfillment management systems, accounting software, and logistics carriers to enable a streamlined order fulfillment oms process from beginning to end.